General Terms

Beach pickup service is provided whenever possible.

Weather Forecast

Please allow us to monitor accurate local weather station forecasts and update you 7-10 days before you arrive.

We advise you not to rely on generalized Mobile App weather forecasts. They are not accurate or sufficiently detailed.

 

100% Bad Weather Refund Policy:

We guarantee 100% immediate refund if our captain cancels the trip.

(This could be as a result of poor weather conditions or technical issue)

 

Our guests safety and comfort are of primary importance.

We will do our best to either reschedule to the next available date, with suitable weather conditions.

 

If we are unable to amenably rearrange then we will refund in full.

 

A FULL REFUND will be issued to the guest in the following circumstances:

In the case where cancellation has been made by Private Escape Samui due to weather condition as explained below or for any other reason.

 

WEATHER CONDITIONS: If the weather on the day of your booked tour prevents us from having a safe and enjoyable experience you will be informed that the trip is cancelled or of the need to change your tour to another day. Please note that in the event of light rain without strong winds or big waves we will NOT cancel the tour; as it does not prevent us from having an enjoyable and safe experience.

 

Exclusive to private boat rental, any cancelation after booking or in the event of a guest being absent at the scheduled start time of the tour; NO refund of deposit paid will be issued to the guest.

 

Terms and Condition

Pricing:

In order to get our early booking rate booking must be completed online minimum of 3 days in advance and deposit paid online.

Guests that select to make reservation online but pay deposit in cash or by providing Visa or Mastercard credit card number will be charge additional non-refundable service fee of 200 THB per booking.

Balance due for the tours will be due on the morning of your tour in cash (Thai Baht) as we do not support credit card payment onsite.

 

Preparation of the trip;

Accuracy of description of travel offerings displayed on the Website. Private Escape Samui is not responsible for information not published by us, including information published in local, hotel or other brochures;

Implementation of the travel contract. Private Escape Samui is not responsible for shortcomings in arrangements brokered by parties other than Private Escape Samui.

Limitation of Liability

Contractual limitation of liability: Private Escape Samui, its officers, employees, agents, and contractors are not responsible or liable for any injury, loss, accident, damage, delay, omission, irregularity or nonperformance occurring in connection with these arrangements. The client understands and accepts all risks associated with any and all activities, including both land based and water activities, car travel, swimming, snorkeling, scuba diving, and boating. Guests acting irresponsibly can have an adverse impact on their fellow guests. As a result, we will not tolerate unsafe, illegal, or irresponsible behaviour.

 

Insurance

The prices on the Website includes travel insurance (TAT insurance). The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and an additional policy that provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.

 

Tour schedule is subject to change without any prior notice in accordance with weather conditions for your safety. If Private Escape Samui knows in advance that the weather on the day you would like to go on the tour most likely will prevent us from completed the tour as schedule, we will advise you as soon as we know and let you decide if you like to go on the tour, change the trip to another day, or cancel the trip for a full refund. Private Escape Samui cannot be held responsible for adverse unforeseen weather conditions, involving rough seas and poor visibility.